SafePal Weekly Update (Week 3, May)

Dear community,

Last week the whole crypto industry had a crazy ride along with the bumps and dumps of the market price. Are you still safely on the flight to the moon? A lot of friends asked for our opinion on the recent market situation, and our only reply is ‘Stay calm and #HODL on”. Our legendary S1 hardware wallet is perfect for #HODLing crypto assets by the way. Did you order today? Because we have new batches arriving next week!

1. New S1 hardware wallet arrival! Orders to be shipped from next Wednesday!

Finally it’s here! The long-waiting S1 hardware wallets will be shipped from next Wednesday! At this moment our logistics team has been working hard to get the packages ready. All the orders before May 13th will be shipped in this batch. If you order the S1 hardware wallets after May 14th, don’t feel down. Another batch of products should be arriving in 3 weeks. We will surely keep you posted.

2. Regular security alerts: be aware of fake App, fake Telegram group, fake website, and fake Twitter account!

There are a lot of active scammers targeting at SafePal in the last couple of months. It is always important to keep in mind and be careful about the fake channels.

The legitimate SafePal channels are:

SafePal admins and moderators will NOT ask for your mnemonic phrase, password or your cryptos. Please do NOT give your mnemonic phrase to anyone. Not your keys, not your coins.

3. Important update about customer support

From the day SafePal was founded, we have put user-experience at the first place. It is not only important for us to build an user-friendly product, but also accessible and convenient customer support channel.

Previously, users can reach out to the SafePal team through submitting a request from the SafePal website, and also directly emailing us at support@safepal.io. Till today, the percentage of the ticket requests submitted through the two support channels is 50/50.

As our global user base continues to grow, our daily customer support tickets grow as well. We have noticed that the direct email channel does not suit our customer suppot model anymore. Enabling users to submit request through direct email cannot help us to collect the necessary information about the ticket to better solve the user demands. A lot of users submit their request through vague discription without telling us which product or feature he/she was using. This has led to repeating communication about a single ticket and low efficiency.

For us to provide better and faster customer support to the users, from next Wednesday, the SafePal customer support will be migrated to the www.safepal.io website. The original support@safepal.io mailbox will be disabled. For better and faster SafePal customer support, please submit your request from www.safepal.io.

When you submit a request from the www.safepal.io website, you will be able to easily create a ticket by filling a ticket form. You can submit all the necessary details that can help us to better understand your case through a few clicks. Detailed instructions will be released next week. Stay tuned!


Wish you enjoy this week’s update. See you next week!

Best,

SafePal Team